Frequently Asked Questions
Everything you need to know about your Mode Designs experience.
What is the typical shipping time for custom keyboards?
In-stock items usually ship within 3-5 business days, while group buys and pre-orders follow the specific timeline listed on the product page, typically ranging from 3 to 6 months.
Do you offer international shipping?
Yes, we ship our premium peripherals worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location and local customs regulations.
What is your return policy for electronic components?
We offer a 14-day return window for unopened and unused products. Please note that custom-built keyboards and soldered PCBs are generally non-refundable due to their personalized nature.
Do my Mode Designs products come with a warranty?
All our electronics are covered by a 1-year limited warranty that protects against manufacturing defects. This does not cover damage caused by improper assembly or liquid spills.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
Can I modify my order after it has been placed?
If your order has not yet entered the fulfillment stage, we can assist with modifications. Please contact our support team immediately with your order number to request changes.