Returns & Exchanges
At Mode Designs, we stand behind the quality of our premium mechanical keyboards and peripherals. If you are not completely satisfied with your purchase, you may return eligible items in their original packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Package
Carefully pack your items in their original boxes, ensuring all tools, cables, and keycaps are included to avoid restocking fees.
Ship to Mode
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing